Shipping, Returns and Refunds
Shipping & Pickup Information
We currently only ship within Australia.
Free Shipping: Available on all orders over $200.
Flat-Rate Delivery: A $12 Standard Delivery Fee applies to orders under $200.
Pickup Option:
You can also choose to pick up your order directly from Clinical Cosmetics Australia. If this option is selected, please message us at 0402 891 526 to arrange a convenient collection time.
Pickup Location:
Clinical Cosmetics Australia
26 Hall Street, Moonee Ponds, VIC, Australia.
Professional-Grade Products
Our product range consists of the same high-quality stock used by our clinicians and in-house clients.
For personalized advice or inquiries about our product range, feel free to contact us:
📞 0402 891 526
📧 info@clinicalcosmetics.com.au
We’re here to help you choose the best products for your needs.
30 day money back guarantee
We want you to be happy with your purchase, and its effectiveness on your skin.
If you have questions about a product, please contact us first before purchase. We have a lot of expertise in skin care and the products we stock.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@clinicalcosmetics.com.au and send your item to Clinical Cosmetics Australia, 26 Hall Street. Moonee Ponds. VIC 3039. Australia.
Reactions
If you feel you are having a reaction to a product, please contact us on 0402891526 or info@clinicalcosmetics.com.au and we will provide advice online or via telephone to rectify the problem. We will ask you to return the product. A refund will be issued after receiving the related product(s) for any reactions that cannot be resolved.
Shipping
To return your product, you should mail your product to Clinical Cosmetics Australia, 26 Hall Street. Moonee Ponds. VIC 3039. Australia.
You will be responsible for paying for your own shipping costs for returning your item unless in the case of defective or damaged items or when reactions occur. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please contact us regarding refunds and returns on 0402891526 or info@clinicalcosmetics.com.au